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FAQs

1.Do you ship international?

Yes we do!  All international customers will be responsible for the import duties or customs charges with the exception of  The United States. For any assistance with regards to import duties in your country please contact our customer services. Customers should contact before hand if any clarifications with regards to customs and duties is required.

It has come to our attention certain EU country customs are charging import duties to buyers. Customers from EU will be responsible for paying  import duties or VAT charged by local customs. Please contact our customer services to get any clarification of  import duties before purchase.

We do not take responsibility for customs clearance. The buy will need to pay these costs to release  package from customs.

2. Which countries do you ship perfumes ?

Our carrier DHL covers majority of EU, Asia, Middle East and North America. Please add  product to the cart and select your country to get an estimate of shipping cost. You are welcome to contact our customer services to inquire if our carrier services your country.

3. Do US customers get charged custom duties?

Due to increased demand from our US clients, we have now a warehouse facility in the US which stocks our perfumes.  US customers are allowed to import goods worth $800 without paying any import duty as per the new notification by US Customs. 

Please note Canadian customers are liable to paying taxes. Panah uses a double transit route (UK-US-Canada) to Canada which takes approximately 7-10 days to be delivered.

4. Can I return a perfume which does not suit me ? 

At Panah, we do not encourage blind buys/purchases. Fragrance are subjective by nature. The aroma of niche perfumes as perceived by an individual in the US could be different to that perceived in Europe due to individual taste and opinion.

We recommend to test  samples and make information based decision for complete satisfaction. This is both in the interest of our company and customer.