FAQs

 

1.Do you ship international?

Yes we do!  All international customers will be responsible for the import duties or customs charges with the exception of The United States. For any assistance with regards to import duties in your country please contact our customer services. Customers should contact before hand if any clarifications with regards to customs and duties is required.

It has come to our attention certain EU country customs are charging import duties to buyers. Customers from EU will be responsible for paying  import duties or VAT charged by local customs. Please contact our customer services to get any clarification of  import duties before purchase.

We do not take responsibility for customs clearance. The buyer will need to pay these costs to release  package from customs.

2. What products are available for Worldwide Shipping and which ones are restricted to the UK and USA?

We offer worldwide shipping for our Full 30ml Perfumes and the Mega Discovery Set. Customers from any country can purchase and receive these products. However, please note that our Individual vial samples and Discovery Sets 1, 2, 3 are currently available for shipping only within the UK and USA. We apologise for any inconvenience this may cause to our international customers.

3. Do US customers get charged custom duties?

Due to increased demand from our US clients, we have now a warehouse facility in the US which stocks our perfumes.  US customers are allowed to import goods worth $800 without paying any import duty as per the new notification by US Customs. 

Please note Canadian customers are liable to paying taxes. Panah uses a double transit route (UK-US-Canada) to Canada which takes approximately 7-10 days to be delivered.

4. Can I return a perfume which does not suit me ? 

At Panah, we do not encourage blind buys/purchases. Fragrance are subjective by nature. The aroma of niche perfumes as perceived by an individual in the US could be different to that perceived in Europe due to individual taste and opinion.

We recommend to test  samples and make information based decision for complete satisfaction. This is both in the interest of our company and customer.

5. Return a Shirt / Tie ? 

We would like to deliver the best user experience at PANAH

We apologise for any inconvenience, but we do not provide refunds for shirts or ties. Our policy is focused on facilitating exchanges for a different size or offering vouchers as an alternative. This voucher can be used towards any future order on our website. We believe this is a fair alternative to ensure you can find another product that suits your preferences.

We kindly ask that the item being exchanged is in its original condition, unworn, and with all tags attached. Please note that any item showing signs of wear or damage cannot be exchanged. Additionally, the customer is responsible for the cost of shipping the item back to us for an exchange.